Klein Honda Complaint - Lying on automobile interest rate
EVERETT, WASHINGTON -- July 24, 2007
America Honda Finance Corporation
P.O. Box: 5025
San Ramon, CA. 94583-0925
To Whom It May Concern: KLEIN HONDA REVIEW OF SALES PRACTICES:
When my husband and I went to Honda to buy a truck we were treated like an average customer even though I have been with honda for years. I have an 8% interest rate on my vehicle. They talked polite at first but tryed to get us at a 15% rate and a lot higher monthly payment. Mark of Klien Honda in Everett, WA came over to our table with a comeback of 10% interest on the vehicle. We believed him and we all agreed to a 10% interest rate on the 2004 Honda Pilot. We found out later in writing without words a 15% interest rate was added on our contract. They lied to us! I have good credit financially with Honda Financial Services and as I said earlier, an 8% interest on a current vehicle already. To bad they are so greedy as they don't want to keep a good record and keep repeat service to the public. If I was the salesperson, I would treat the customer the way I would want a salesperson to treat me, with integrity and honesty and in the highest regard. In this case it wasn't the salesperson directly, but a mistreatment toward my husband and I from Mark regarding the current purchase of our 2004 Honda Pilot.
We will buy somewhere else next time.