Hertz Informative - Non-existing Hertz office in Stockholm? Rude and disinterested employees
STOCKHOLM, SWEDEN -- This site ought to be advertised, thanks for letting me blow off some steam. I've tried to communicate with Hertz but in vain.
Recently I was in Stockholm and about to rent a Volvo at a location called "Kungstradgarden" which is in the very centre of town. This Hertz location is STILL on their homepage (search Stockholm).
I made the reservation via phone and verified online, it all matched. I was a happy camper, looking forward to a Volvo XC70 AWD. Once at the location (hard to find, no sign outside) I was informed that there was no car by a rather grim looking man sitting next to two others inside a Volvo showroom, yet beneath a HERTZ car-rental sign. I said that I had made a reservation and they said that it is for Hertz #1 Gold members only. I stared for about a couple of seconds, surprised by this remark which, obviously, implied that I was not. So I told them I was but this didn't change anything. Then I asked for them to call Hertz but they only gave me the phone number saying that their agreement with Hertz didn't extend that far. I pointed at the Hertz sign (which must mean something to someone?) but they just shook their shoulders. Okay, so I called Hertz myself wanting to know where the mix up was. However, there was no mix up, atleast not in the reservation. I was standing at the right place and I should expect my car here. I was transferred to a location a couple of miles south (by the central station). Here a clerk coldly stated that Kungstradgarden, where I was standing--didn't function and that I was to come to his location instead.
I was frustrated, tried to get a taxi (unaware of how far I had to walk) and got into a taxi which tried to rip me off! Didn't accept credit cards, cash only...so I walked out of it. BEWARE OF TAXIS IN STOCKHOLM! I was later told only to ride with "Taxi Stockholm" or "Taxi 020"--the rest are a bunch of road pirates.
At the rental agency I got my vechicle but the stress didn't end here. Upon my return I was alone at the desk (by the central station) and so I alerted the staff by dropping my keys on the counter. I was greeted by a little young man telling me not to do this. Again I was astonished by their direct and rude attitude (I had just been turned down to drop the keys to the personell in the garage since they were about to go to lunch--both of them)....so this little weasel tells me how loud a noise I am allowed to make on the counter??? I told the young man all the bad words my mother had told me not to use since the anger had been built up inside of me--dealing with these rude people. I do hope they haven't invested big money in CRM systems or if they make customer surveys because the management is totally unable to make any use out of it. Hertz really Hurtz!