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American Home Shield Complaint - see profound negligence in appliance repair service

Complaint
Review by nursy on 2007-07-31
DAYTON (MIAMI TWP.), OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

please go to my3cents.com and see the complaint I wrote along with others against American Home Shield. My e-mail: [removed]

As a resolution, I would like the following:

I want American Home Shield to reimburse my out of pocket expenses, for which they have receipts, reinstate my contract at their expense, for the weeks of flooding I endured due to the profound negligence in repair service, and, I would LOVE an apology, simply because it would help restore the faith I once had in AMERICAN Home Shield!

Please contact me if you need more details regarding this incident.
Comments:
Posted by moneybags on 2007-07-31:
I had problems with my efrigerator and the "serviceman" the AHS sent out was so inept, I don't think he could change a light bulb without the manual. Long story short, afetr 2 service fees, a fridge that still leaked, didn't cool and hundred of dollars in spoiled food, I advised AHS supervisor that I was going shopping for a NEW refrigerator! I had a new serviceman out within 2 hours! It was a clogged drainline and a shot of freon!

Then I contacted the same supervisor and advised that if they paid the first serviceman, they were paying for a nonrepair and they should cancel their contract with this fool. I also asked for a refund of the service fee. I received the refund and a gift certificate for a future service fee. Rough going for a while, yes. But I insisted and did receive satisfaction.
Posted by moneybags on 2007-07-31:
I had problems with my refrigerator in April 2006 and same problem again in October/November 2006 and the "serviceman" the AHS sent out was so inept, I don't think he could change a light bulb without the manual. Long story short, after 2 service fees, a fridge that still leaked, didn't cool and hundreds of dollars in spoiled food, I advised AHS supervisor that I was going shopping for a NEW refrigerator! I had a new serviceman out within 2 hours! It was a clogged drainline and a shot of freon!

Then I contacted the same supervisor and advised that if they paid the first serviceman, they were paying for a nonrepair and they should cancel their contract with this fool. I also asked for a refund of the service fee. I received the refund and a gift certificate for a future service fee. Rough going for a while, yes. But I insisted and did receive satisfaction.

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