Popeye's Chicken Complaint - Unsatisfied Customer and Unprofessional Manager
DALLAS, STORE #7391, TEXAS -- Dear Sir or Madam:
This letter is pursuant a visit at store # 7391 in Dallas, Texas. Today started off good. I was hungry and decided to buy some chicken from Popeye’s. I was made aware (prior to going) of your Tuesday special by a friend and when I arrived at the drive through by one of your employees.
There were four cars before me; the line was moving slowly. But, I again I’m having a great morning. I placed my order with Olwavado (employee #5). I ordered two Tuesday specials and a small drink (half tea & half sprite).
I approached the window to retrieve my food only to be told, “We have run out of chicken (with the exception of white meat). We have enough to fill one of your orders; is there anything else I can get you?” I must add, Olwavado was very calm and accommodating. I asked him if they could substitute shrimp (I do not eat white meat). I was told he would check with his manager. Please keep in mind, there is no chicken prepared and there is a long line behind me. The manager approaches the window. Before I could begin to speak, she was interrupting me. I asked her to allow me to express my concerns without interruption. But she continued to talk over me and she seemed uninterested in making me a satisfied customer. Oh, I was told I could wait 5 minutes; by her. I asked for what? She proceeded to tell me that every Tuesday is like this. My thoughts are (seeing I could not express them with her Maybe you will hear me), “If this happens every Tuesday, as a manager she should come up with a solution, for instance, more workers and more chicken on Tuesday’s, (my order was taken at 11:18) something or someone is falling short. It is the manager’s responsibility to make sure that the operation is running smoothly. In seeing that this “happens every Tuesday”, per Sara she should have come up with an explanation. I hope not listening and not satisfy her customers are not part of her solution.
I waited to get my one order and drink and while doing so, I began to write down the complaint number located on the window, and your manager, Sara came back to the window, and grabbed her badge and began to taunt me by saying, “My name is Sara, my name is Sara did you get that? I never acknowledge her after that.