British Airways Complaint - Lost luggage in the BA bottomless pit of suitcases
ARLINGTON, VIRGINIA -- After a horrible check-in in Kuwait City on July 25th 2007 and being seated for eight hours without in-flight entertainment we arrived in Heathrow. After multiple delays in Heathrow, the world's worst airport, at 2AM in the morning we arrived in Washington, DC Dulles airport. I arrived sans luggage and too groggy to go to work that day. One day later I get a call and one of my bags arrived to my home at 11PM at night on is still mia. Two days later I get a cell phone call from a random man out in California stating that LAX airport delivered my luggage by accident to him. British Airways doesn't even fly to LAX and somebody in Heathrow put my luggage on an American Airlines (BA's co-carrier) flight to LA. How this happened I don't know. After calling customer service explaining this nothing was done for two more days and ten phone calls later to customer service. My husband and I irate at this point went on Sunday July 29th to Dulles in person to complain and explain to a real live human being that my luggage was now in LA. This was never recorded via phone or online by BA no matter how many times I explained it. Then I get a call yesterday from American Airlines stating my luggage was on one of two possible flights from LAX to Dulles aiport. It is now the 31st of July and after calling Dulles airport my luggage is not there and BA does not know where it is. Here I was feeding them information to where my luggage went all along and they didn't even know to begin with. Now they still cannot find it??? I then checked online. The bag that was delivered on the 26th was a black bag. The bag missing is silver. The online info states the silver bag was delivered and not the black one on July 26th. They even mixed that up. Maybe one day I'll see my luggage. My lovely oriental carpets and perfumes that I bought overseas. All my gifts for friends and family.
The $5,000 dollars I lost in paying for it all!