My son and I purchased a laptop for his college work on a 90-day no interest financing arrangement with Dell. We budgeted and paid the bill in full by the due date listed on the bill.
Today, I received a bill for the finance charges of $41.23. I was told by the customer service rep in India that the actual due date for the 90-day arrangement was the first of the month, NOT the due date shown on the bill. The most she could do for me was remove $20.
We have purchased Dell products for many years and we currently own five Dell Computers. My son is getting ready to take a friend laptop shopping and was going to recommend Dell. It is a shame to lose our business over this small amount of money. I have to say this experience has left us with a very bad feeling.