Hotels.com Complaint - Hotels in Houston: you get what you pay for.
HOUSTON, TEXAS -- America's Inn (Houston):
8201 SW Freeway (really scary)
10552 SW Freeway (not much better)
Houston...we've got some problems.
Traveling in a band, we stay at a lot of different hotels.
We made reservations for 2 hotel rooms from Hotels.com at a place that looked great on their website. There were actually 2 America's Inns locations near the club where we were scheduled to perform. We went to the wrong hotel first. Good thing. There were people milling about on the stairways, in the parking lot and by the laundry room who swore at us (while they paced the property, probably high on drugs). When you're a musician...you can tell when someone is under the influence of hard-core drugs.
We went down the road to the other America's Inn to check in. We have 3 grown musicians who share a room, and specifically asked for a roll-away cot when we made our reservations with Hotels.com. Of course, the front desk didn't have one...even tho' we were charged for this "extra." We didn't have time to call Hotels.com and complain, we had to get to the club. (So, three grown men had to share 2 double beds. Not what we paid for.)
After our show, upon returning to the hotel, there were people hanging out everywhere, watching us unload our guitar cases from our vehicle. Yeah, Maybe people have a right to hang out in hotel parking lots at 1:30am, but it's hard to sleep when you're wondering if your property is going to be safe overnight.
All night long, the toilet continually ran. It would not shut off. The room appeared to be clean. The pool wasn't as clean as we would have liked. There was one (1) threadbare bath towel in our room, (even tho' the room had 2 double beds to accommodate 4 people).
The wake-up call never came. It's a good thing we didn't have an early radio/TV show appearance somewhere.
In my opinion, I'd rather take my chances on driving around and looking for a hotel in the future. Websites like Hotels.com don't give you the "feel" of a hotel...the pictures of the properties all look nice. I feel as if the quality and services of our hotel was misrepresented, (even tho' we didn't spend "big bucks"...it's still a lot of money for a band that makes its living on the road.)