Cricket Communications Complaint - Terrible experience so far...
So far I have had my phone for 2 months, the phone itself seems pretty good (Motorola Slvr) and the reception service on the phone seem decent enough. I purchased my phone and plan online saving 20 bucks on the phone and getting first month free. A great deal. Right when I received my phone, they had given me the wrong area code phone number, so those without cell phones would have to call long distance. I had to take it to a local Cricket shop to have it changed. Next they had sent a letter with the phone saying I was automatically placed on automatic bill pay, but that turned out not to be the case. I used their online system to set it up and it didn't work the first time, so I had to set it up again. In the beginning they shut off my phone because I assumed automatic bill pay would work and didn't, when I paid online my service was reactivated in a half hour, but they were charging me a fee for turning it on again. I called a customer service rep who I explained the situation to, he said he could remove it from my bill as a courtesy. I was grateful and ensured bill pay was set up and working. As I reached the end of my second month, I noticed my online account still said I needed to pay the fee, I called customer service again and they said that I didn't need to worry about it. I asked that they update the account to reflect what they are telling me and they said it will be.
I am really debating whether I should have purchased this phone at this point.