Thompson Lexus Complaint - Work not needed - Integrity of Service Department

Review by shaffercfp on 2007-08-02
DOYLESTOWN, PENNSYLVANIA -- I was at Thompson Lexus (Doylestown, PA) for a routine oil service. I was called to service area and told my car needed a main seal gasket. My car was no longer under warranty. I was told it was a very labor intensive job and would cost approx $1,000. I said that I did not want to have work done at current time. I was lectured about how my engine could be destroyed and it had to be done now. I held my ground b/c I had no oil leaks in my garage. I took my car to an independent garage and was told my main seal was fine and not leaking like I was told by Thompson Lexus.

I am now confused so I went to Wilkie Lexus and was told my car was not leaking oil and did not need a main seal gasket.

Either Thompson is not capable of doing work or I was lied to. I suspect I was lied to. It has now been slightly over a year and my car is fine. Shame on you Thompson Lexus!
Comments:4 Replies - Latest reply on 2007-08-02
Posted by Pomona Guy on 2007-08-02:
Good for you. I am glad you held your ground, got a second opinion and didn't get ripped off!
Posted by S. on 2007-08-02:
Good for you that you didn't fall for their story. I'm sure if this is their usual way of doing business, they'll be wondering after a while why fewer people are bringing in their cars for service--or maybe sales of cars dropping.
Posted by MRM on 2007-08-02:
You were not being lied to, you were being scammed. I applaud you for being knowledgeable about your car and not being ripped off by these crooks. I wonder how many people that are unknowledgeable about their cars are being ripped off by these crook.
Posted by jktshff1 on 2007-08-02:
Good Post!!

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