Johnstown, PA Ashley Furniture Complaint - How to handle a complaint
JOHNSTOWN, PENNSYLVANIA -- Johnstown, PA -- Ashley Furniture Store
How to handle a complaint
The polite salesman at Ashley Furniture in Johnstown, PA told us a marble dining table had a 'protective coating' and could only be marked by acidic liquids (such as orange juice) if it sat for long periods.
Two days after purchase, 3 rings were on the table from water and could not be removed.
This is a dining room table, and clearly cannot be used for its' intended purpose.
We immediately purchased a large piece of glass to protect this table, and intend on pursuing this further with what some call "Satan's Retailer" -- Ashley Furniture.
Furthermore, the 'protective kit' I was sold for $79.99 prevented nor resolved any stains whatsoever. Upon receipt of the kit, I found it comical that the kit is made for wood only & my table is marble!! I couldn't repair any of the stains with this kit.
Additionally, the delivery guys told us basically we were ripped off buying the bogus 'protection kit' as apparently a lot of people are.
In all fairness, the manager and sales people were polite and helpful on the phone with another problem we had...so we are preparing our argument for this situation.
It's absolutely ridiculous and underhanded to sell dining room tables that are meant for dining and drinking & are unable to be used as intended.
The Wikepedia states Asheley is making $3.1 BILLION per year (I heard from a former employee it's $90 Million per day) -- they have absolutely no reason why they can't deliver on the promises they make. It's just plain wrong.
They are ripping off a lot of hardworking Americans that don't deserve this kind of treatment (read about the college student on this website that saved for months to buy his little sister a bunkbed. When it was defective, (as many things are with this company -- because things are purchased sight unseen) he had to request a new one. She was forced to sleep on the floor for a very long time waiting for this stuff to arrive. Other problems with Ashley ensued for this nice guy.)
How to complain:
1. Call and deal with the manager at your store.
2. If that doesn't work: If you paid by
credit, call the credit card company and
put a hold on your payment & file a
complaint with them.
3. Write letters to:
A) Your local newspaper.
B) The largest local TV news station that
has a Consumer Affairs reporter.
C) The nearest large city's news station
that has a Consumer Affairs reporter.
D) File a complaint with the Better Buisiness
The best thing I can think of is...don't ever pay anyone in cash. Try not to pay anyone in full for anything until you receive the item. It's much harder to get your money back than to keep it in the first place.