U.S. Cellular Informative - Repair or replacement of my cellphone
BELOIT, WYOMING -- Yesterday the viewing screen on my cellphone broke. I did not drop the phone, but I am not arguing that I am responsible for the repair. Today I took it to the local U.S. Cellular store for help. The kind sales person looked up my account and confirmed that my contract was valid until December of this year. She checked the phone and said the cellphone is not repairable, and they will let me get a new phone if I sign a new two-year agreement. I don't want to sign another two year agreement-Maybe there will be a better company to go with when the current contract is up in December. It looks like they want me to keep my contract up to date (monthly payments) until December but not have the ability to use the cell phone. It seems unfair, that I am under a contract until December and I can't use my cell phone and the only way to solve it is to purchase a NEW two year contract.
You think I would have been able to purchase another phone to fill the rest of the current contract but that was not an option according to the salesperson.