Sprint Nextel Informative - Do Not Ever Sign On With Sprint
TENNESSEE -- I have never in my life been lied too, put off, switched around and overcharged by a company so much in my entire 30 years on this earth. I have been with Verizon, a good company, I just switched because they were a little pricey, to Nextel, who has excellent service, great prices (they even gave me a 15% discount on my bill every month thru my whole contract when money was a little tight)i only switched because I didn't like the phones, they are kinda bulky, anyway, I went to sprint so I wouldn't have to pay to get out of my contract, plus they have nice phones. I only wanted to switch my plan. Me and my husband wanted a family share plan, so we picked one out, supposed to be 59.99 For 900 minutes shared, told we could get that plan, no problem. Talk to 20 different customer service people, signed up for it, only to check later and never switched it over, so we called again and again and again, finally found out we are getting charged 59.99 For both phones, after being told we were sharing the minutes by several people .
I have been fighting with them, told my plan was changed, only to find out they had made mistake after mistake after mistake after mistake. All over a simple change in plans!!!! It makes no sense!!! I have been double charged, triple charged and if you can get someone one the phone who can speak good English, your lucky, until you find out they have lied to you, told you they have changed your plan, only to find out days later they never did. Not to mention the fact that to send pictures, you have to sign up for the service ($5) then you pay to send the picture too, and don"t even think about getting a ring tone! I have a $20 charge for 1 ring tone, plus a 2.99 Fee for downloading it, and you don"t even get to keep it!!! Hahahahaha you only get it for a few months!!!!! I swear I have been fighting with them for 3 weeks, my bill this month is 250 (without going over minutes)they have charged me for service to phones I don't even have!!!! As I write this, my husband is in the local sprint store trying to get everything straight since 3 weeks on the phone has done nothing. I just hope I don't have to bail my husband out of jail.
Maybe I'll get sprint to reimburse me for the bail money if he get arrested for assault on a sprint employee because he finally snapped over their stupidity