Toro.com Complaint - Toro Warranty? What Warranty?
CORPUS CHRISTI, TEXAS -- On March 16th 2007 I purchased a Toro LX 500 Garden tractor, today is August 2nd 2007. In the 130 or-so-days I've owned it, I've had it in my possession for about 30 days, it has ELEVEN hours on the time-o-meter. At 9 hrs the drive belt on the transmission hand-grenaded. I took it to Johnson's Turf & Irrigation Corpus Christi, TX - a Toro service shop. It sat there for 4 weeks before someone could make warranty decision (at TORO) to replace a BELT….After it was replaced it lasted about 3 hrs. Now It’s been back at Johnson Turf & Irrigation for six weeks. Calling Toro’s 800 # is useless, and after speaking with some of the forks in their warranty department (who are clueless) and can’t even give you a MONTH when repairs can be completed - I’m serious! I told the last one I talk to “please record this phone call and play it at your next Board of Directors Meeting”. But she was a good candidate (Toro supervisor) for a Dale Carnegie course.
Take heed if your buying a garden tractor or anything for that matter with Toro stamped on it.