Hyundai Informative - Warranty
SALT LAKE, UTAH -- Have had the car in 4 times for maintenance to fix a rattle in the dash and they have yet to fix it. Brought car in the first time at 55,000 miles, 5,000 miles before the warranty expires.
5/20-Called Beth at Hyundai. She said she’d reopen the file and to call Intermountain Hyundai on 5/22 to schedule maintenance or something. Said she’d try to get Human Resources to call me. Left 3rd message for Mike
5/21-Called Brad at Intermountain. He didn’t know anything. Called Beth back up and she said she’d call Brad and call me back. She called back and said that Brad was in a meeting and she’d call me later that day. No call back.
5/22-No call from Beth.
5/23-Called and left message for Beth to call me back. Called back and she was unavailable. No one called back.
5/24-Left message first thing for Beth to call back. She said that she couldn’t get ahold of Brad and then told me that I would have to pay up front for the repairs and I asked to talk to her boss, Mike Viljack.(?) Mike called back and said he would contact, pass on, a message to Mike Bolen to contact me.
5/29-No call. Filed complaint with the BBB. Received service records from Riverton and Intermountain.
6/3-Mike from Hyundai called and I told him my side of the story. He said that the BBB wouldn’t involve themselves in the dispute. I told him I’d discuss that with the BBB. He said he’d call/visit Monday 6/10.
6/13-No show from Mike on Monday, 6/10 or call. I called and left a message. BBB sent letter declining eligibility. I’ll call them to explain how incompetent they were. Left message for him to c/b. BBB said to talk to local BBB to see if they could help 892-6009. www.utah.bbb.org Local said to call AutolineBBB and have them fax over everything on my file. I called and made the request w/ Bruce Lighten to fax Judy and he obliged. Waiting now.
6/14-Mike called said he was in his home office earlier this week, didn’t say why he didn’t call me. Said he’d be in town today and call me around 1:30 pm. I’ve told the man several times, the noise only happens when it is cold. What the HELL temperature does he think it is going to be in the mid-afternoon in the middle of JUNE?! 11:36am, Mike called said he would be here around 1:30pm. Showed up at 1:40, took him for a drive and of course it was too hot for the sound to be made. Talked and he said that he would do some research and possibly thought it was the shift cable and I also made my case on the rental. Also commented about a mechanic looking into the passenger side door and why it’s sticky to open and close. Said he’d call me back.
7/1-Left a message for Mike 714-965-3351 to call back.
7/2-Received message from Mike and he said that he had a technical training class the 9th, 10th, 11th and 12th and said he’d put me in a rental so they could work on the car and call me back the 8th to arrange that.
7/10-Left message for Mike saying that I thought he was going to call me on 7/8 to get my repairs done.
7/18-Called BBB New Jersey and they said they didn’t have any info on me and didn’t know why Utah would send the info to New Jersey and said to call Utah to find out why and the correct BBB to send the stuff to.
Called Mike and left another message to find out what was going on.
BBB/Utah-Talked to Jody Young and she said that the New Jersey office should be the one to take care of it and she would talk to them and call me back.
7/19-Left message for Mike to call me back.
Called Jody @ BBB/Utah 892-6009 to find out what was going on. She said she emailed and talked to Trenton, N.J. office and hadn’t heard anything yet.
7/29-Left message for Mike to call me back.
8/1-Left message stating that I thought Mike was dogging me and that it was unprofessional and if he would like to correct that, to call me.
8/2-Made several attempts to get a hold of someone at the labbb but the phone just rang and rang.
8/5-Called Hyundai customer service and talked to Steve 800-633-5151 x 45034. He wouldn’t give me his boss’ name or number and he said he would take care of the situation and I said I’d give him two days to take care of it and get my car into the shop and get me a rental while it’s being fixed.
8/6-Mike called from Hyundai and said to bring it to Ken Garff Hyundai Thursday 8/8 and drop it off and a rental would be supplied and he and the mechanic’s from Ken Garff would look at it on Friday morning. Steve also called @ 12:18 to make sure I’d been taken care of.
8/8-Took car into Ken Garff Hyundai. Mike didn’t bother to tell Brad I was bringing in my car so Brad couldn’t authorize the rental so I left and told Brad that Mike better call me on 8/9.
8/9-l/m for Mike to call me this morning and that he screwed up! 10:25am, no call. Called Ken Garff, 257-3330, and asked Brad if Mike was there and he said he was. I asked to speak with him. Brad came back and said Mike was busy and took a message for him to call me. Called Hyundai customer service and talked w/ Steve again and said that Mike was again dogging me. Mike put me on hold while he called the dealer. Steve said he talked to Mike (gee, just two minutes before he was busy in a meeting) and that Mike had talked to someone who forgot to give the message to Brad. Steve said that Mike would arrange his schedule to be back at Ken Garff on 8/16 and to drop my car off on Thursday and a rental would be waiting for me. Doh! I’m on vacation. Called Steve back up and rescheduled for 8/23.
Called LABBB 909-825-7280 to check on status. Complaint #10283471. Complaint sent 7/3 to Hyundai and follow up letter sent 8/9. If Hyundai doesn’t respond by 8/22-8/23, they will send me a letter and I fill it out and send it back to them. Then, I will need to file a complaint with the Beurea of Auto Repair 1-800-952-5210.
8/12-Steve called from Hyundai Customer Service to set up a time/date to bring my car in. Called him back and said 8/19, 20 or 21st would be good w/ me and he said he’d call Mike and see if it was good for him and then call me back. Steve called and said to bring it in on the 22nd and they’ll have a rental for me.
8/21-Received letter from BBB.
8/22-Took car into Ken Garff and got rental.
8/23-Called Brad to see if car was done. Someone else answered and checked and said that Brad said it wasn’t done and he’d call me when they were finished.
8/26-Received message from Mike from last Friday and returned his call and l/m. 3:50pm, Mike called and said that Brad was going to flush the system and that he said he heard a bubbling noise. I told him that that was not the noise I am complaining about! It’s not the HEATER CORE!
8/27-Picked up car. All they did was flush the coolant. Not fixed. They didn’t even look at the door that Mike had said they would check out.
8/28-Called Steve @ Hyundai Customer Service. L/m for him that my car is still not fixed.
Called BBB (Placentia 714-985-8922) and talked to Gale and said that my car was not fixed! She said that Debbie Motty closed the complaint because the car was out of warranty. I explained why my car was out of warranty. It’s because the problem hasn’t been fixed in 7 MONTHS! She said I should talk to Debbie or Mary Lou at the Colton office 909-825-7280. Talked to Elizabeth she said, after a long and retarded conversation w/ her and her subordinate, she would send another letter and after that and if my car is still not fixed, they can’t do anything more and I should seek legal advice. She said to call back in 7-10 days to find out what Hyundai’s response is.
8/29-Called Hyundai customer service and talked to Steve 800-633-5151 x 45034 and l/m to call me back.
Steve called back and explained that my message yesterday got cut off and I explained that the only thing that Ken Garff did was flush my coolant and didn’t repair the squeek. He wanted to check it out and said he’d call me back.
9/5-Called Steve to find out what was going on. L/m. Steve called back and said he’d left multiple messages for Mike and hadn’t heard from him. He said he’d leave one more message before trying to contact someone else.
9/12-Called Steve. He said that Mike said that I could bring it back in but wouldn’t give me a rental. Then he said he had done all he could and that to talk to Mike’s boss, I’d have to call the dealership and get that information.
Called Ken Garff and was told I would need to speak w/ Denise Becker to get Mike’s boss’ name and number but she doesn’t get in until 9am. C/b, not in. C/b and spoke w/ Denise Becker 257-3330 and asked for Mikes superior’s name and number. She said she didn’t have it but would get it and call me back.
Mike called. Said he wouldn’t give me his boss’ name or number. He said he would not authorize any more repairs seeing how it was out of warranty. I told him my problem was not resolved and I wanted to talk to his boss. He also informed me that no flushing of the engine was done and ABSOLUTELY NO REPAIR ATTEMPT WAS MADE! After several requests, he reluctantly gave me his supposed boss’ name, Eric Bondus, but refused to give me his number but gave me an address of 10550 Talbert Ave, Fountain Valley, Ca 92728.
Wrote Eric a brief note and attatched this also.