Home Depot Informative - Order and Install nightmare
PENSACOLA, FLORIDA -- March 2007 - A couple of days after the CEO stated he would improve his stores customer service. We went to Home Depot and ordered a front door and screen door. The associate acted like he was just learning the program to print our quote. He verbally said the door could be delivered in 2 weeks after we paid for it. We paid $25 for the door measure fee. The door was measured 2 days later and the door was ordered on 3/24. After two weeks, I called the associate and he said the door wouldn't be in for 30 days. Okay, not a problem. The door arrived on 4/24. The installer called and said that he wanted to put the door in the next morning 4/25. I asked my sister to stay at the house and wait for the installer. SHe waited until 12 noon, at which time it began to rain. The installer called and said that due to the rain - he got backed up - could we reschedule for 4/27 because he had that whole day open wide - no other installations on his book? Sure - 4/27 in the morning. My mother took the day off to stay at my house. At about 12 noon I called the installer to find out where he was. He stated the door (two sidelites) had not been cut. It was in one piece instead of three and that 1. he didn't have an extra helper to help him install the door and that 2. Home Depot had to cut it??????? Why hadn't they noticed before????? He said they would cut it and install on Saturday. I asked for a specific time because my son had a competition in the morning. Went to the competition, went direcly home at 11 and waited until 2pm. I called the installer. He said that Home Depot should have called me and told me the door was the wrong size - I would need to reorder. Why didn't he call me earlier? After several phone calls, I was able to conclude that Home Depot was not responsible for their choice of installer and that no one cared. I finally asked for me salesman and was greeted to the following- We were just talking about your door! Really? Well then why didn't you call me? Two people missed time from work to wait for the installer - I would at least like a discount. I asked a manager - Joe for either a waived installation fee at Home Depots expense or a 10% discount. He said he could grant me neither - I would have to speak with the General Manaager who was gone for the weekend. I asked for my money back 1989.07 thinking they would ask for a restocking fee or something but they didn't. I told him I would never use HD again and that I would tell everyone who would listen this horror story.