Enterprise Rent-A-Car Complaint - Ford Freestyle same class as a Sport SUV
VANCOUVER AIRPORT -- I reserved a Sport SUV at the Vancouver Airport off site location, and was told that will have a 4x4 Trail Blazer or Jeep Grand Cherokee. When I came to pick up the car I was told that they have only a Ford Freestyle which is at the same category (Ford Freestyle is a Wagon or CUV). There was no apology; the gas tank for the Freestyle was not full, which is not acceptable. and bad service all together. The location is not convenient, and I will never rent a car from them. There are other better companies on airport location.