T-Mobile Compliment - I Love me some T-Mobile.. It's long but I hope it helps!
TEXAS -- If you are new to the wireless market or confused, I hope this lengthy article helps you.
I have experience with wireless providers and I have learned a lot of lessons at my expense, so I feel the need to educate those that may not have and save us all some time with unnecessary frustration.
In general, the purpose of a cell phone is to make and receive calls wirelessly all the other stuff is a feature or a capability and no matter how much money you pay, the phone is still only guaranteed for a year! There's a reason for a warranty program, insurance and 1-2 year contracts with upgrade discounts, it is expected that the piece of plastic that holds a mini data board is going to fail or no longer be considered stylish within a year of your purchase date. This goes for any company, don't buy into all the hype and then when you get the phone complain about problems that you have with it. Do your research ahead of time, find out who the manufacturer is and what complaints they have heard and how they plan to fix them.
A cell phone company is there for one reason, to make money by providing the consumer with wireless services. It is not a landline, so signal does go out every now and then, this is expected with any cellular company, and I have had Verizon, Cricket, Sprint and had dropped calls + all of them had horrible customer service. Rarely do I have that concern with T-Mobile.
I love the fact that they are the only wireless company to have 6 JD Power Associate awards for their customer service and they are the FIRST wireless company to be listed in US weekly for their outstanding customer service, if you call with an issue, they'll do their best to resolve it. If you buy a phone from them and it has an issue, they will do their best to troubleshoot with you and get the issue resolved so that you do not have to be bothered with exchanging your phone. Mainly because the exchanges are processed by telephone, in the very near future though, they plan to implement this convenience at their stores, but for now it's processed over the phone. If an exchange is needed they will gladly process an exchange for you and pick up the return shipping fee. Also, in the meantime, if you should need a phone to use, they have a loaner phone program available at the store at no cost to the customer.
By speaking with others, I have noticed that if you call in with the "I no longer like my phone and I have had too many problems with it and I want another type of phone," you will be paying out of pocket for another type of phone, that is if you are not within the buyer's remorse period, and based upon where you stand with your current contract, a discount May not be applied.
T-mobile keeps it simple and realistic, you bought the phone because you liked it, they gave you a buyer's remorse period and you held onto the phone beyond that period, after that you are responsible for the purchase you made. Keep in mind that cell phone companies do not typically find out of issues with phones until they launch them, they then have to submit all of the consumers concerns to the manufacturer and wait to hear back about a software fix. It takes a whole bunch of complaints before a manufacturer will get back to a wireless company and confirm of a known issue that the company can then inform their customers of.
Well, thanks for reading and good luck out there people.
Happy with T-Mobile and "sticking together"