McDonalds Corporation Complaint - Birthday party
TACOMA, WASHINGTON -- Do NOT schedule a birthday party at the McDonalds located at 10417 S. Tacoma Way, Tacoma, WA 98499 (also known as the Hwy 512 McDonalds). I reserved the party, paid the deposit, went to the McDonalds on the day of the party AND called them to ensure they were prepared for my grandson's 1:00 PM party and was assured on each occasion everything was in order. When my daughter arrived for the party nothing was prepared. No one seemed to have a clue what she was talking about, no games were planned, the food was not ready, they had no film to take pictures, no prizes or gifts for the children and it was obvious the girl forced to do the party had no experience at all in this area. She kept the kids waiting for 30 minutes for their meal and the only game she came up with was them racing through the play area. In all fairness to this employee I'm sure she was put in this situation by a superior and had no choice in the matter. It's the manager I have the problem with. Unfortunately I did not attend the party and did not get any names. I will pursue this matter though and let the district manager know how awful the service was. We were not offered an apology or discount either. This is totally unacceptable especially when I gave them every opportunity to prepare for the party. I will never schedule a party at McDonalds again.
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