Continental Airlines Complaint - Schedule Disaster and Lack of Response
WINSOTN-SALEM, NORTH CAROLINA -- In June my 9 year old daughter and I flew to France to visit a friend for 2 weeks. We had booked our flights with Continental in February after reading that CA was voted "best in customer satisfaction". BIG MISTAKE.
Our flight was a disaster. Continental overbooked and severely delayed our very first flight leg from NC. Staff at the check-in counter assured us she had rerouted us adn we would arrive in Paris only 2 hours later than planned... However when we got to Newark she had not confirmed our seats and the flight was now sold out.
We ended up stuck in Manchester England airport for several hours instead of spending our ONLY day allowed in Paris. We got to our Paris hotel at 10pm instead of 10 am. We had a grand 5 hours to traverse this amazing city before catching a train south to our destination.
To top it off, our baggage never followed us. At all. Continental never responded to any inquiries we sent. (however - Air France went out of their way to help us)
Upon return, my complaints to Continental (by phone, fax, and email) went ignored as well. I have read their Customer First policy as well as the standards from the Aviation Consumer group in DC. Continetal violated every single one of the basic promises they state in their booklet - yet they have not offered me anything in compensation. Phone calls that were "promised" from supoervisors have never occurred.
I will NEVER fly with this airline again.
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