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Nissan Complaint - Rusty 2007 Nissan Versa - 2007 Nissan Versa

Complaint
Review by sickof nissan on 2007-08-03
MUNCIE, INDIANA -- My wife and I purchased a 2007 Nissan Versa on 6/12/07. Our experience with purchasing was less than pleasant as we dealt with a sales staff who didn't follow through, or arranged to meet with us and then take take our scheduled meeting day off. We decided to be understanding because the dealership was new, under construction and everything was hectic in the building. We finally settled on a car and obtained the loan check from our bank. I called the dealership to let them know we were on our way to pick the car up. My wife was excited to get the car as we walked into the dealership. Four sales associates were in the dealership but the salesman we worked with was not present. One of the four was with a customer and the other three would not come to help us. I made eye contact with each only to have them look away and shuffle paperwork to look busy. We stood in the showroom - check in hand for 20 minutes. We left the dealership and I called them on my cellphone instructing them to keep the car and sell it to a customer they were willing to wait on. After two days of phone calls from Ernie begging us to take the car we decided to pick it up. We should have stayed with our initial plan. We picked the car up from the dealership and took it home. My wife drove it to work for the next couple of weeks. We were planning to drive to Florida mid July. We drove to Florida and were very pleased with the car. It pulled to the left a little but it was very comfortable and drove 36 miles per gallon. On July 19 2007, while in Florida, I noticed some small orange spots forming on the roof of the car. They were near the back and they covered an area about the size of a dinner plate. I attempted to clean one spot but with no success. I called the dealership to let them know that I suspected the car had a rust problem. I was instructed by Kevin to bring the car to him when we returned home. From July 20-23 the area the spots covered grew to cover most of the roof, hatchback, and rear passenger doors. We returned home and I took the car to the dealership on July 24, 2007. Kevin looked at the car along with his service crew and they were unsure what was happening but they all agreed that the car has a rust problem. From that date until today, August 2, 2007, I have had to make several trips to the dealership for Kevin to take more and more pictures, I had to take the car to a body shop, and I have contacted Nissan Customer Service. A Nissan field rep was supposed to look at the car but chose not to, Nissan Customer Service(if that's what you want to call it) telephoned me to let me know there is nothing they can do for me and that I must work through the dealership to resolve the problem. However the dealership says I must work through customer service. So here I am, making payments on a brand new rust bucket with a dealership that keeps telling me that they are on my side and an auto manufacturer that claims there is nothing they can do for me.
Comments:
Posted by superbowl on 2007-08-03:
Call the Nissan leagl department and let them know your next call will be to an attorney that they (Nissan) will be paying for. You just need to move up the ladder a few more steps. Good luck. By the way Nissan Corporate moved out of Southern California to Tenn. and Mich.
Posted by FoggyOne on 2007-08-03:
Agree with superbowl, you aren't getting any place with dealing with the same people.
Posted by Joey Haynes on 2012-01-25:
Thanks for the heads up, was getting ready to purchase a Versa and now have second thoughts. I feel for you, that sounds like a nightmare. Customer Service is first and foremost!

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