Best Buy Complaint - Worst customer service EVER experienced & plan scam
ORLAND PARK, ILLINOIS -- I purchased a camera from BestBuy in August 2005. I was sold one of BestBuy infamous "plans", and was told it was an accidental damage plan. In August 2006 I had a damage issue with the camera and BestBuy fixed it no problem. August 2007...it was like a different store!!! BestBuy refuses to fix my $270.00 camera without first paying them $160.00 for repairs, because they claim I didn't get the accidental damage plan. I have receipts to verify everything, and it comes down to the fact that the salesperson back in 2005 sold me the wrong plan (according to BestBuy). Now I'm told they'll be "happy to fix it at the rate that I was quoted ($160.00)". How terrible! A lifelong customer that has spent literally tens of thousands of dollars buying items for my home and now they are losing a customer over $160.00. Terrible terrible terrible! Buyer beware - they told me I should have read the service plan when I buying it (right, at which point? When the cashier is holding my credit card and everyone in line is getting angry because you're reading four pages of fine print??). Please please please! For your own sake, consider shopping somewhere else because this company just wants to make money off of you when you agree to buy service plans. Also, a week before this incident, I went to BestBuy to buy a laptop. I was told by the salesperson that if you buy the accidental damage protection it does NOT cover the laptop screen, nor does it cover spills even though it claims that in the paperwork. What's the point of having accidental damage protection if it doesn't cover the most expensive part of the laptop - the screen!
Oh and it doesn't cover spills...that's great, especially if you have teens/college students. Simply terrible!
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