Best Western Hotels International, Inc. Complaint - Hotel Stay in Monticello, Indiana
MONTICELLO, INDIANA -- This was my third time staying the Best Western in Monticello, IN. I made the reservation 30 days ahead of time and when I arrived, was told that my reservation had been cancelled by an employee the night before. The hotel was full, but the desk clerk tried to help. She assigned me a room, but when I entered the room, it was already occupied. She eventually placed me in the conference room for the night. The conference room contained a sofa bed whose springs were popping out. The conference room was definitely worth the $89.99 charge. It was my worst hotel experience ever.
I filled out a Best Western survey, and they replied that it wouldn't happen again.
Thanks for nothing.
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