AT&T Long Distance USA Complaint - Inhuman means of contact and terrible customer service
CORVALLIS, OREGON -- Look! at 7PM I am advised by a rude male person on the phone that my long distance account is $19 overdue. Is my case going to be a Supreme Court matter? So why can't I ask a question or two. I hang up. Next day I call the AT&T residential long distance service number to find out what's going on. You have to go thru several tiers to get to a human voice. This voice is hardly able to speak English. I think it's the same rude man who called before. He does not respond to a question. He reads a script. Then, if you don't just pay the amount due, he cuts you off. The line goes dead. I try again. Cut off twice. I am at a loss to find out how my $2 a month charge for long distance service (poor man's rate) got to be $19 overdue. No one will tell me. I won't pay till I find out.
Chances are a change in my bank's credit card caused a problem. But I May never know. AT&T where is your "humanity" in a trivial matter like this. Perhaps another company can talk to me about little matters.