Travelocity Complaint - Website Bait & Switch
NEW YORK, NEW YORK -- I have been a long time user of Travelocity for years and valued the speed and efficiency in which you can book tickets. I recently had a very bad experience with the online booking tool and I suspect the logic behind the site itself. To be clearer, there seems to be programming that keeps you from securing the fare that is published in favor of a higher fare (bait & switch). I am in the IT industry and work for a major website which does extensive development and coding of our site. I spoke to a customer service representative who told me that prices are not updated on the initial fare page till the maintenance cycle, but are updated on the fly when airlines raise the fare price due to availability on the flight. Every time I secured a good fare and was satisfied I would be sent to a page asking if I wanted insurance which had no further navigation. I tried this on several browsers and got the same effect.
I took a screen shot for my records since I will be writing the Attorney General about this matter.
Screenshot of error
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