Sears Complaint - Sears Appliance Repair Terrible Service
WESTWOOD, MASSACHUSETTS -- We have a service contract with Sears for a clothes washer we purchased from Sears. After notifying Sears of a problem it took 3 weeks to schedule an appointment. When tech arrived he did not have the part required and we had to wait 2 days to receive the part and then reschedule to have the washer repaired. On the day they were to arrive between 1 and 5 pm (supposedly they were to call 30 minutes before hand) no on showed up and no one called. When I spoke with Sears they said sorry but it would take anther 2 weeks to get a tech to fix the washer.
SEARS REPAIR SERVICE IS THE WORST I HAVE EVER EXPERIENCED AND WILL NOT PURCHASE ANOTHER PRODUCT OR SERVICE FROM THEM.