CellularOne Complaint - Insurance that wasn't there
ALBANY, GEORGIA -- In January of 2002, I signed up for cellular service with CellularOne in Albany, GA. Since I had to pay $150.00 for a phone, plus the 1-year contract, I knew that the phone would cost me $300 or more to replace. I ask to be signed up for insurance, and left under the impression that I was insured. Well 6 months go by, and I drop my cell phone in my front yard. Well my dogs think it is a play toy and rips the antenna off. "No problem," because I have insurance. Well, I take the phone to the CellularOne office, only to be told that I would have to deal with the insurance company myself. I do, and then I find out that CELLULARONE HAS SCREWED ME!! I am notified that there is no insurance, AFTER I HAD ASK FOR IT, and upon checking my payments, I find nothing charged for insurance. Have they called me to try and work things out? NO, they KNOW THEY SCREWED UP AND ARE TOO SCARED TO CONTACT ME!! For this, CELLULARONE CAN KISS MY ASS!! I will never do business with a company that hires MORONS for sales that cannot check the INSURANCE WANTED BOX!! I have since learned that Verizion, a company I think I can work with, is buying this SORRY EXCUSE FOR A CELLULAR COMPANY! I look forward to helping the NEW BOSSES WEED OUT THE IDOTS working in the Albany, GA office.
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