British Airways Informative - Lost Baggage Again
I have flown BA internationally four times in less than a year. I fly them because the service in Business Class is excellent. Unfortunately, the baggage handling leaves something to be desired. For the second time in less than a month they have lost my luggage while in route from the US to Doha, Qatar. The last time it took a week to find my bages. I am working on 5 days now. What makes matters worse is that I am an executive club member and I fly business class where you're supposed to get priority handling.
I am getting the run-around. On the 1st I was told the bags were in London and would arrive in Doha on Qatar Air at midnight. I went to the airport and waited and they did not come. On the second they told me they would ship out that day and arrive in Doha at 6 AM. I went to the airport again and no bags. On the 3rd I was told they came by Gulf Air, no bags. I called back and was told they came by British Midlands but they did not. Last night I was told the bag was in Terminal 3 at Heathrow and they would ship it down and I would have it today, the 4th. Guess what, I still do not have my bags.
I cannot understand how the service from the cabin crew can be so great and the service from the baggage claim system can be so bad.