British Airways Complaint - BA - Lost Baggge - lost baggage
As most people living in the United States, I take my vacation ones a year. So you can imagine how angry I was when BA lost my baggage on the way to my vacation in Barcelona and Portugal in early May. It was a nightmare tracking the bag, which they said has arrived and was trying to get delivered to my friends' home in Barcelona. Despite what BA office in Madrid was telling me, nothing came to my friends’ house. Four days I went to the airport 5 hours before my flight to Lisbon, just to look for my bag. The baggage department told me that my suitcase is in the airport, but I did not find it in the room that was supposed to hold my bag. I flew to Lisbon, empty handed and very, very angry.
After countless phone calls to the US, Spanish and British luggage offices, the bag was not found. I spend around $600 on buying new clothes and on making phone calls to BA.
When I got back to the States, BA was still giving me the run around. I faxed them my lost claim and 3 months later I received only $1500 as my reimbursement from them. I don't believe that's enough to cover my lost items and expenses. I put all my favorite clothes (including glasses and some jewelry) in the bag. The contents of the bag alone were around $5000.
Any advice on whether and how I can get more than $1500 from BA? They ruined my vacation and I lost many valuable items.