nationlink wireless Complaint - Customer satisfaction is not job number one.
OAK HARBOR, WASHINGTON -- I first contacted Nationlink through a website for Direct TV service, on or about 09/05. The website promised delivery and installation of the equipment within 5-7 days, which is why I promptly disconnected my cable service in anticipation. I should have known that the company would offer poor service when I recieved my equipment later than the promised date. After reciept of the equipment, I never recieved any contact information from whomever was supposed to install the equipment. I then called the telephone number on the box which directed me to what I assume was an installation company. The person that I talked to told me that there was no work order in for my service, and that I should contact the company from which the equipment came. After several attempts to contact a gentalman named Matt (615-642-9173), and after leaving several messages for this gentleman from both myself and my significant other, I was finally able to contact the gentleman. Matt claimed that he had been working on the problem, and that he would call me back the same day, 9/19/02. He had made similar promises to my significant other, and after no further contact from Matt, I contacted him to inform him that I would be returning the equipment to them, and that I would like a full refund for shipping and handling and for the company to pay for the cost of the return. Matt became very upset and we ended our conversation on a very unsatisfactory note. I will now contact my states Better Business Bureau because I belive I am the victim of mail fraud.