Gol Complaint - Refund for Cancelled Flight

Review by LatinFlyer on 2007-08-04
This message is to warn consumers who ever play with the idea to fly the rising star of Latin America, Gol Airlines.

I booked them for a flight from Santa Cruz, Bolivia to Sao Paulo on July 3. The purpose of the flight was to go on on another flight to London.

Arriving at the airport 3 hours in advance, I was told, that the flight was cancelled. Well, not nice, but happens. OK they could have sent me an e-mail, they have my mail address because I booked my flight online.

Now I booked on another airline, Aerosur for the records, made my flight to London and was able to conduct business that I otherwise would have lost. You know, I, I work for living.

Since July 3 though I try to get my flight refunded. The Airline cancelled the flight. Now, Gol ignores me. I called, no help, I mailed 4 times including an e-mail to the CEO - no reply.

I know that Latinamerican Airservice is poor (except LAN and Taca), but this is beyond the ordinary. This is stealing money.

In my last e-mail I advised them that I start blogging about that event. Still no reply.

I don't think that I will ever get my money back, but I am sure, I will never fl them again and I will make everything possible that other potential customers are warned.

Get out of business GOL, no one needs companies like you!

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