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Tata Sky Complaint - Non existant Service

Review by Prof Sharma on 2007-08-04
MUMBAI -- Subject- Technical problems

We are the unfortunate purchaser of Tata Sky Dish TV connection from the month of January 2007. Our customer details are given below.

DIDGICOMP NO-7263421178694
MODEL NO-DS 132070
NDS NO-*CEA7E01054913708.
Subscriber id no-1001252921
Subscriber Name Krishan Dev Sharma
Installed at : 4B-2/14, Varsova View CHS, Four Bungalows, Andheri (W), Mimbai – 400 053

We purchased the connection in January 2007. Our services were resumed in the month of February 2007. Initially we were very much excited having your connection. But soon our enthusiasm died away. Since the March the dish started giving problems. The programs relayed by Tata Sky Dish TV were hazy and unclear and the sound was bad and irritating, particularly when we connected CD / DVD player. All of a sudden the programs will disappear with a torturing sound.. We inquired in our locality and found out that every Tata Sky Dish TV owner faced this problem.

Upon complaining on your call centre they said they do have a technical problem in our Four Bungalow area which will be resolved soon During this period many mails were sent to Tata Sky Dish TV Bangalore office, but no one responded. . It took almost 60 days for the problems to resolve. Things were OK for about 15 days and the problem started again.

Again the same exercise was repeated and again no response was received. Every time we made a call to your call center a very polite assurance came that the service engineer is on his way. But nobody came and resolved the problem. Finally after many calls the service engineer came and detected some problem and promised to set it right within 2 days which never happened. He fixed the Digicomp adopter in such a way that our TV was damaged and we got our TV repaired by spending Rs 4,800/-.

Even as on today, our Dish TV system does not work and our torture is on. Nobody responds to our complaints. Since the day of purchase our system did not function regularly even for a period of 15 days. It is a torture and not an entertainment.

I am putting this note for general viewer so that they are saved of the torture of facing non existent Tata Sky Dish TV service.

Regards

Krishan Dev Sharma
4B-2/14, Varsova View CHS, Four Bungalows, Andheri (W), Mimbai – 400 053
Phone 022 – 2637 3604 mobile - 9833063991
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