Orbitz Complaint - Last time we are using Orbitz
Me and my wife bought a trip to London with a guided tour to Londons West End and Westminster Abbey included. Everything went fine with the booking of flight and hotel, but we never got any voucher for the guided tour,that it should be a link to after 24 hour`s. So I sent Orbitz a mail to tell them about it, and they told us to wait a couple of weeks to see if the link to the voucher showed up before we should called customer service. The link did not showed up,so we called customer service 2-3 times, and after a lot of explanations and finding the right person to deal with, they should fax the voucher to my work. But they was not able to send it,so we agree to call customer service again when we already had checked in at the hotel in London so they could fax it there. So we did,and after a lot of explanations again (and them asking for credit card number?)they told us it was faxed to the hotel,but the hotel never received it,and the guided tour should be 08.00 next morning from another hotel. We still went to that other hotel without vouchers next morning, and was waiting from 07.45 to 08.30, but it never was any London West End and Westminster Abbey guided tour there for us. After coming back home here in Norway,we sent Orbitz a mail again asking if we got our money back for something we have paid for but not got. They told us to call customer service again,because the persons that answering e-mail`s don`t have privileges to do anything (I don`t understand why they have them). But we are so tired calling customer service so we consider the money for lost, because if they not are able to solve this voucher problem.
I guess they not are able to solve money back issue either then. But this was last time we are using Orbitz!