Lustine Toyota Complaint - Scam
WOODBRIDGE, VIRGINIA -- Went to Lustine to purchase a Prius. After we agreed on a price, I mentioned a $400 rebate for military who finance with Toyota finance. The contract showed up a few minutes later with a $400 increase to the price that we agreed on, followed by the $400 rebate. The salesman claimed that the quoted price included all rebates. After 10 minutes of 'conversation', the salesman talked to the sales manager and gave us the rebate. The next item on the contract was the destination charge. I have no problem with a destination charge, but I was paying it two times! The salesman said the charge on the sticker is to get the car to the port of entry, and the additional charge is for the dealer to get the car from the port to the dealer. I asked to use a computer and looked up 'destination charge' on the internet. The first three definitions of 'destination charge' all stated that it covered the charge of delivery to the dealer.
They wouldn't budge on this extra charge, so I left.