Coke, Coca-Cola, Mycokerewards Complaint - Coke - Mycokerewards Unfair, Account Locked
ATLANTA, GEORGIA -- Coke has unfairly locked my mycokerewards account on 6/28/07 and has insisted I violated the terms & conditions by opening more than one account. They also stated that referral accounts had used promotional codes and they awarded my account points for the referral and this too is a violation. I contacted Coke and stated I did none of the violating issues. Coke replied they would investigate and they replied the account would remain locked. After several attempts to get the account unlocked I filed complaints with the BBB - Atlanta, the attorney generals office and the federal trade commission. Coke replied after the BBB deadline expired with a repeat of the reply I received stating; I had violated the terms & conditions. Coke has opened other accounts locked with similar issues as found in several forums. Coke has a double standard going since there was a system glitch that allowed others to break the terms & conditions by entering more than 10 codes per day. The glitch allowed unlimited code entries for a few hours one day in late July. A concerned participant called and asked if Coke was going to lock accounts that had exploited this system glitch and Coke replied they would not lock those accounts. This is a direct violation of the terms & conditions and a double standard. Coke in my opinion is a very horrible company when it comes to the customers who buy there products. They have punished me and others by locking accounts that had many points from continuing in the program. I had 3987 points in my account when they locked it others had 6000 plus points. Coke started this rewards program as a loyalty program encouraging the purchase of there product with prizes for those that did so. I bought many, many dollars worth of there product, took a year to enter the codes, save the caps per the rules and then when I get close to a larger prize they lock the account and take the points away. This is a very unfair practice that should not be supported. I strongly urge Coke customers to put themselves in my shoes and evaluate if they too want to support a company with these unfair practices. I have stopped purchasing ALL Coke products and have avoided businesses that have Coke as a main product. I voice my story and dislike for cokes actions at every chance possible and have asked others to help stop these practices by banning Coke and stop buying ALL Coke products.
This is a small problem that does not affect anyone else. When it come to any single person trying to change the practices of a company as large as Coke it take others to come help. Please help call Coke and share you voice to help,write a letter or stop buying Coke products. All of these will help. If you have had your rewards account locked please file with the agencies as I have. It takes numbers before Coke will take us seriously.
Coke is loosing customers. I have been speaking out about Coke being unfair with regard to the account locking and have found many others with the same situation. Many people I speak with are outraged and have agreed to stop buying Coke products and are very supportive, willing to pass my story onto others. I had a reply from Coke stating the same reply that has come with every reply (it is a generic reply) and the BBB waiting for a second reply to my "NO acceptance" to the first responce from Coke. I will update when I have more from either complaint or Coke.
I invite a Coke Executive to reply here or to contact me since I did contact the corporate office asking them to reply yet I got a generic email from a program support associate, not what I expected from a contact us form at the corporate level. I expected a supervisor or higher to reply or call. Total XCokeCustomers to date = 47 and rising (hopefully a few Coke contract renewal cancelations).
I just received the final reply from the BBB and it listed the complaint as administrativly closed and has the following statement: "BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied."
Coke was late on the deadline response date and did not offer and resolution how can they say they tried to address the complaint?
If anyone does get wind of a lawsuit count me in...
I am having a great time speaking out about this rewards program and have many that have switch products already. It's funny when at a fountain machine one couple that filled up with Cke even dumped it out and opted to refill with Pepsi. I thanked them and hope others do the same. Good buy Coke!
Best of Luck,
Coke has still insisted I violated the rules and others have been found in violation yet Coke unlocked their accounts. I guess Coke really does not have an ethical bone in the company since they have themselves violated the terms and conditionsa along with a pick and choose attitude about who's accounts will remain locked and who's will get unlocked. I even see that their are uncirculated Coke caps listed on eBay for sale. This fits with one of the replies below that state Coke employees are selling codes on eBay. Now that's company ethics in the highest sense. COKE I WANT A Wii SYSTEM and will continue to nix Coke product sales until I either receive a Wii or the account is unlocked and compensating points awarded. From what I read others have stopped buying Coke products since Coke has locked their accounts too. I saw a Coke truck at a local school so I guess I will have to go convince the school board that soda is bad for the kids and as a tax payer in the public school district see if I can get Coke out of the school. Seems fair to me, locked account = locked out of a public school soft drink contract, hey Coke what are your thoughts?
Well I have to tell everyone that Coke is absolutly the worst company on earth to deal with. After they locked my account and many, many attempts to contact and resolve the issue Coke is still insisting I violated the rules. I have been getting emails from Coke stating my points are about to expire and to loggin and enter codes to keep this from happening. This is pure agony Coke keeps me from logging in yet sends harassing reminders that they not only took the points but don't let them expire. Coke must have a hard time sleeping at night, screwing innocent people as they have with the mycokerewards loyalty program. Well Coke wins... That is they will never have to deal with me, my family, my relatives and everyone else I can convince not to purchase their products. I urge everyone to stop buying from a company that will not work with any consumer that has an issue only the company can resolve. In my case my identity was used to open a duplicate account. My account was used to refer three legit accounts who usedpromo codes which Coke states is against the rules. I have all along denied this and Coke insists I did this. I would not have continued to contact Coke, file complaints and place so much time into the issue if I had truly done what Coke says I did. Coke is an aweful company in which I in my own opinion hopes will fall on hard times begging the customers to come back and buy their products. I assure you I will be first in line to buy the competitions product in hopes Coke will fall off the list of soft drink giants. Good luck Coca-cola I bid you all the best in your endevours to remain a giant. In time a grassroots effort will sly the giant, good luck Coke.
Best wishes to anyone still stuck in Coke HELL. I am in Pepsi heaven.