Krups Complaint - Krups FreshAroma Coffee maker
SAN RAMON, CALIFORNIA -- Customer Service Manager,
As a frequent user of your company, I feel obligated to share with you my experience.
My husband recently bought this product when our Cuisinart coffee maker broke. I originally believed it to be a superior product based upon my prior experience with Krups products. I was very disappointed with both the features and the quality of the product. In fact the grind option is quite simply not able to grind the coffee beans well and leaves both large pieces and whole beans in the strainer. I am surprised that this product was even released much less being marketed.
To help keep me as a potential future customer, I would like the following:
I would like a refund for the amount that we paid for the product. I find it totally unsatisfactory.
At the very least I would like a response from your company regarding this incident.