Alitalia Informative - Lost luggage
OREGON -- This is the absolute worst experience that I have had with any airline. Alitalia lost our luggage on flight from Rome to JFK. They have no idea where our luggage is. There computer system is never updated. We located one bag through Delta airlines. It was supposed to be on a Delta flight from Rome to JFK on August 4. It is now 24 hours later and we still don't have any idea if this bag made it to the destination. Delta cannot confirm its arrival. Alitalia does not answer the phone. The other bag ended up in Boston. The claim check tags were ripped off. An alert Alitalia employee (an oxymoron) happened to see a tag with a phone number and contacted us. She is going to Fedex the bag to us. She was afraid that is would get lost again. Another emploeyee stated that the Alitalia computers are never updated, so the website is useless. It has been four days and we still do not have our luggage.
Every flight we took with this company was delayed. It took 16 hours for us to go from Florence, Rome and then to JFK. I pray that this airline goes out of business soon.