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Best Friends Critter Sitter Complaint - Poor Service/Poor Treatment

Review by B12 on 2007-08-05
COOKEVILLE, TENNESSEE -- I hired the owner and operator of Best Friends Critter Sitter, to look after my pet while I was out of town. She also offered to get my mail, put my garbage out, water my plants, and look after my house. When I returned from vacation, my pet's dish had maggots in it; my plants had died; she had left the garbage can out at the curb (a sure sign to thieves that no one is home); my toilet was broken; my refrigerator had been broken for at least a week, but she hadn't bothered to call the landlord (she'd asked me to leave his number, just in case); she didn't answer any of my e-mails while I was gone (she told me that I could contact her "any time" to see how my pet was doing).

When I contacted [name removed] to discuss these things, she hung up on me. I will never use her services again, and I will discourage anyone I know who has pets from using her, as well.
Comments:26 Replies - Latest reply on 2009-05-09
Posted by Burny on 2007-08-05:
Now that would be very terrible service and this post should be helpful for anyone who may be considering hiring this lady.
Posted by Anonymous on 2007-08-05:
Did you lock up your liquor cabinet before going on vacation. if you did not make sure to check your liquor cabinet after all she has access to that while you were out of town, and that may be another problem that you did not realise. See if anything is missing or if it looks like any bottle has less liquid.
Posted by Anonymous on 2007-08-06:
Perhaps she was upset that your appliances were out of order before you left. Seems like you have an axe to grind here.
Posted by busymom on 2007-08-06:
That's awful! I hope your pet is ok. I would be so upset if I came home to that.
Posted by runaway on 2007-08-06:
Did you check references and ask to speak with former customers? When leaving a living creature with a "stranger" (not to mention your home and valuables) get as many references/contacts as you can, and ask a friend or neighbor to keep an occasional eye on things and contact you if something seems fishy.
Posted by CrystalSword on 2007-08-06:
You complained about everything except care for your pet...was she/he okay? Sure there were maggots in the dish, but for how long? What about the water dish for the pet? Our dogs go where we go....no pet sitters for us!
Posted by Anonymous on 2007-08-06:
runaway - You are right this person is a stranger and the OP does not know the person. That is why I adivised the OP to check the liquor cabinet to make sure nothing was touched or taken. Even if it looks like nothing was touched or taken, Susan could have played it safe and watered everything down after drinking.
Posted by puppy love on 2007-08-06:
Hey lady when you hired a pet sitter was she paid to be your maintience person and plumber or take care of your pet it sound like you just want to complain and blame your problems on someone else
Posted by puppy love on 2007-08-06:
As a friend and client of the owner of the pet sitting service in question this women hired her to come in every third day her father was coming over to and friends to keep and eye on her place.never was there maggots in her food dish and I did water plants and they lived I brought in mail and treated her home as my own .She never gave me contact numbers for anyb ody and she never e-mailed me to check on her cat and home in 2 1/2 month she was gone. So I,m sorry she is unhappy but I take my Job serious and she is just a unhappy person. The guy who sad comment on booze get real I don,t even drink.
Posted by Slimjim on 2007-08-06:
Wait, if you are a friend and client, not an employee, and the poster hired HER, what the bejesus are you doing in the house?
Posted by puppy love on 2007-08-06:
[POST MOVED HERE FROM REVIEW BY MOD]

This Pet Sitter is Awesome I don't know what her beef is but she is off her rocker. I would trust this girl with my house and all my percious pet's who are like family to me. This bussiness is a God send to Cookeville and has never had a complaint until this nut case. I hope people will keep an open minded and not take the opion of one crazy nut case. I have not ever heard of any other compaliants in the 3 years she has been here.
Posted by puppy love on 2007-08-06:
She told me about the situtaion and ask my advice.
Posted by Slimjim on 2007-08-06:
Why should we trust her when instead of doing the job she was hired to, she sent YOU instead, who apparently did not do it very well. She told you about it now, but you're previous post you are clearly speaking in the first person.
Posted by puppy love on 2007-08-06:
what are you talking about I said she ask my advice not that I was there Oh! sorry my era I'm not an english teacher
Posted by Slimjim on 2007-08-06:
or a good liar.
Posted by *Brenda* on 2007-08-06:
Puppy, you said YOU watered the plants, YOU brought in the mail. That means YOU did it. You don't have to be an English teacher to figure out how to say if you did something or someone else did something.
Posted by Anonymous on 2007-08-06:
If I hired a pet sitter to take care of my pet(s) while I was out of town, and I came home to what the OP supposedly came home to, I would be contacting the authorities and pressing charges, but instead all the OP says is that they will never use her services again.

This sounds like the OP has a personal issue with the pet sitting service and nothing more.
Posted by Anonymous on 2007-08-06:
Letter written by Puppylove

This woman is not being total honest with everyone when she stated I didn't not take care of her place will she was gone for 2 1/2 month's she only had me come in every third day to feed her cat and pick up mail never were there any maggots in the cats food and all her plants were watered except one in her room she didn't inform me about, she also didn't leave contact info for me and never did she every try to e-mail me about how things were at home .I was not hired to be a plumber or maintence person she also stated she would be having her dad and friends coming by also.what wrong with this picture? I guess she needed someone to blame ,but I want people to know i take my job serious and I have been doing this for 14yrs and this is the frist and hope fully the only sorry client I have
Posted by Anonymous on 2007-08-06:
puppylove - Atleast have the brains to remove your letter before you tell your lies. You may not be the best English student but it is quite clear that when you wrote your letter you knew that you were talking about yourself. You could have a second grade level for English but it is quite clear that in your letter you were talking about taking care of the OP's pets and here you are claiming to be a third party.
Posted by Anonymous on 2007-08-06:
B12 - After reading the puppy love's letter, and her other posts i would highly recommend that you check your liquor cabinet. I dont think she was sober when she wrote the letter or when she posted the comments. I don't know why you hired her if she can't keep her facts straight or write a proper letter then why hire her.
Posted by puppy love on 2007-08-06:
[MOVED FROM REVIEW FORUM BY MOD]

This woman is not being total honest with everyone when she stated I didn't not take care of her place will she was gone for 2 1/2 month's she only had me come in every third day to feed her cat and pick up mail never were there any maggots in the cats food and all her plants were watered except one in her room she didn't inform me about, she also didn't leave contact info for me and never did she every try to e-mail me about how things were at home .I was not hired to be a plumber or maintence person she also stated she would be having her dad and friends coming by also.what wrong with this picture? I guess she needed someone to blame ,but I want people to know i take my job serious and I have been doing this for 14yrs and this is the frist and hope fully the only sorry client I have
Posted by Anonymous on 2007-08-06:
puppy love, what is the name of the person that B12 hired from Best Friends Critter Sitter Complaint.
Posted by Anonymous on 2007-08-06:
I see that you deleted your letter, but I have quoted your letter and other people have seen it so we still have proof that you are the "pet sitter," or that you claimed to be the pet sitter. Also why are you making the comment on the person that implied the pet sitter drinks if you are not the pet sitter. He was talking about the pet sitter not you.
Posted by Anonymous on 2007-08-06:
Agreed that puppylove's responses implicate that he/she was the real pet sitter and is now attempting to pose as the owner's friend, however the original post is still silly in my book. I highly doubt that that much damage was done.
Posted by eyecandy on 2007-08-22:
I'm a firm believer in the saying, "You get what you pay for." If the customer PAID for pet-sitting, mail pick-up, maid services and home security, that's what the customer SHOULD have received.
If the customer PAID for pet-sitting, and only pet-sitting, THAT is what the customer should have received.
We would ALL like to PAY for ONE service and RECEIVE TEN services- but that rarely happens.
If the customer's pet was properly fed, watered and otherwise cared for, and that's what the customer PAID for, the business owner is NOT in the wrong.
If the business owner or one of his/her agents AGREED to perform all of the other duties at NO extra charge, or if the customer PAID for these duties and they were NOT performed, the business owner IS in the wrong.
If this entire situation is due to a lack of communication between the business and the customer, they are BOTH in the wrong. Everybody can learn something from this situation, however. The business will understand their responsibility to inform all of their customers exactly what services will be performed and how often they will be performed. The customer will understand their responsibility in ascertaining this information (hopefully in writing) from the next company they choose to do business with.
Posted by pet R Us on 2009-05-09:
Moved From Other Review: I Don't know who this lady is but I can personally state that I have used BestFriends Critter Sitter for 5 yaers and have received nothing but the best services for my pets from her and her business. She goes above and beyond to make sure that all my pets needs are taken care and that the secrity of my home is taken care of besides anything else I ask of her.
This woman should be ashame of herself for being so vindictive. What is the real reason she is so upset. Did she not give good information or something else. I would recommend her services to anybody who wants a true professional for their pets.

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