RCN Informative - Very bad bad customer service phone number
NEEDHAM, MASSACHUSETTS -- I just moved to a new location and want to give RCN a try. They came and set up the services (the triple play) very promptly. My TV cable is not always work. I was promised 2 free month of HBO but I could not get to it. Every time I try to watch a program on HBO, the error appear on the screen and instruct me to call Customer Service. I was also promised 2 free month of the bundle services but a week after the services was installed, I got a bill from RCN demanding payment. I continue to get disconnected with the TV cable that I fed up and switch over to Comcast.
I try to call RCN to cancel the service with them and with the life of me, I could not get to a human customer service. As soon as I chose the cancel option of the greeting menu, I was put on wait for 30-40 minutes without anybody picking up the phone. I have tried to call them 2 times on Friday, August 3: one in the morning and one in the afternoon, same result: no one pick up the phone for 40 minutes. I have to hang up both time so I can get back to work.
I try to call back again on Monday, 8/6 and the same thing happen, I dial the number at 1:35 and still waiting on the line. This is the most ridicules business I have ever encounter in my life.