British Airways Complaint - BA website misleading
LONDON -- I tried calling BA to find out information on cancelling my business class seat to LA tomorrow. They did not answer their customer services number for 45 minutes but sales calls answered in 30 seconds, it was 06.05 this morning when I made the call and was not answered and was instead directed towards the website by the on hold message where it May be cheaper to cancel,
I wanted to find out what if I cancelled as wasn't feeling too well, and inquire if I could move the ticket but not actually cancel.
Noone answered so i went to the website. where they asked for the credit card details in order to give the information, I entered them, and it told me I got 0 back but the taxes, I went to cancel the cancellation process but the process is so unclear when you press cancel , you cancel the tickets. It gave me no chance to stop this, and the tickets were cancelled.
10 minutes later after being on hold, I was told I should have held for 3 hours, and they attempted to blame the travel agent.
they did not care, they were trying to sell me a new ticket for 4 times the cost.
message to BA
make the website clearer
answer the phones in reasonable time to business class
not be rude and say the flight is undersold and should have waited on hold for 3 hours
be bothered about a customer
admit customer relations is just for lost baggage
my partner has left me as her dream holiday has been ruined by my stupid mistake when her bags were packed to go, she has now left for a different reason
they knew all about it and didn't care, didn't offer me anything, only rude to me, told me to go to the sales office, they contradicted themselves, and didn't accept they should not use the work cancel as cancel is I tried to cancel the cancellation process and not the ticket
they didn't help