Damaged Range top on 2yr. old Whirlpool Electric Range
HARRISON HOT SPRINGS, BC. CANADA -- Several months ago we noticed the enamel finish on the range top under the two large burner bowls was being badly eroded away. On further examination we found that the edges of the burner bowls were excessively sharp and were obviously causing the problem.
After futile attempts with Customer Service, we twice attempted to contact the Whirlpool Vice president and General Manager in writing but on the first occasion were passed down to the Complaints Dept. We were advised that this was "normal usage" or it is "only cosmetic" and cannot be repaired! We could have a service rep. visit us for a fee of $69 if we wished!! On the second attempt our letter was completely ignored.
We have not ever had the courtesy of any written reply from Whirlpool Corpn. even after requesting two new burner plates with an acceptable edge on them.
Has anybody out there had any similar difficulty with (1) Whirlpool Electric Ranges; (2) the Company?
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