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Slumberland Inc Complaint - Avoid Slumberland Furniture! - Love Seat and Sofa
Love Seat and Sofa - Complaint
ROCHESTER, MINNESOTA -- My wife and I went to Slumberland to buy a loveseat and sofa. Everything seemed fairly simple and the salesman was nice. Thus far no problems... Then we paid cash for the furniture and paid for delivery. The date was set and missed. According to the salesman, we would be called prior to the delivery, but they missed the call and the delivery date that was scheduled. Big problem? Not really. We talked to them and they set another date out a couple more weeks. Annoyed thus far, but not too concerned. The day comes and they bring us the furniture. Two younger kids who seemed ok. They bring in the sofa first and I notice a leg problem. (Large chip out of the wood) I asked one of the kids about it and he said that I need to bring it up to my salesman? Okay... They bring in the love seat and the opposite side from where I'm standing has a huge hole in it! (Softball size)The employee from Slumberland was on that side and certainly saw it, but never said a word. I ran out to the truck and pulled them both in to look at it. He laughed and said, "Yeah, it looks like it is messed up, call the salesman." He couldn't take it back on the truck because there was other furniture on there for delivery. I called the store and the salesman was busy and they gave me the General Manager. I told him about the large hole and the chip in the leg and he laughed... saying that his delivery people cannot be held responsible for it. "They wouldn't know it was bad..."
My wife then talked to him and tried to work out some sort of remedy and he acted like he didn't care. She finally just asked him to take them back and he said it was not company policy to do so... but ok, in a week they would come get them back. (Which they did) Ultimately, we ended up losing about $100 in fees (delivery.. some restocking fee... for broken furniture) because they will not refund those period. Slumberland ripped us off and I highly recommend NO ONE buy furniture there.
When we brought the issue up to the corporate offices, they kept repeating, nothing can be done or someone at the store will call us. It never happened. These guys really suck.
My wife then talked to him and tried to work out some sort of remedy and he acted like he didn't care. She finally just asked him to take them back and he said it was not company policy to do so... but ok, in a week they would come get them back. (Which they did) Ultimately, we ended up losing about $100 in fees (delivery.. some restocking fee... for broken furniture) because they will not refund those period. Slumberland ripped us off and I highly recommend NO ONE buy furniture there.
When we brought the issue up to the corporate offices, they kept repeating, nothing can be done or someone at the store will call us. It never happened. These guys really suck.
Comments:
Posted by poppapia on 2007-08-07:
My wife and I have bought several pieces of furniture from our local Slumberland, and the service and product have been exceptional. I'm sorry to hear of your experience, and I often think it's due to store management. We will continue to use them for furniture purchases, based on prior experience, but don't blame you for your frustration.
Posted by abobo on 2007-08-07:
You should not have signed for the delivery.
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