Orbitz Complaint - $683.18 Taken Due To Expiration
2 hours on hold and how many countries????
I am informed now that the flight/ticket I canceled last year, all $683 is no longer "valid". In other words, they, in this case American Airlines, gets to keep it. My frustration is Orbitz sent me an email when I canceled the flight do to health problems, that I could apply the unused ticket to a new flight by August 6th, 2007. I tried for days to follow their instructions to no avail, and after 2 hours with customer service was told it was American airlines policy and nothing could be done- my $683 now belonged to American airlines.
Orbitz connected me to American Airlines and told me to try and talk to them. There supervisor was very business like and very clear, my problem was with Orbitz, American had a policy and tough sh**. I tried being nice and asked them to work with me that they had $683 of my money and all I need was 14 days. She was shocked that I could think American had any obligation and told me to take it up with Orbitz.
I will fly any airline BUT American for the rest of my life. I will book travel using any means BUT Orbitz. And for my part, I was obviously to stupid to know the rules they play by and I am $683 poorer. But what has it cost them?
It is now my deep desire to insure that American Airlines and Orbitz lose and equivalent amount as penalty for their inability to know how to deal with repeat customers what the COST TO THEM WOULD HAVE BEEN ZERO. An that my friends is as stupid as it gets. I encourage people reading tis to use another airline and travel service and make your trip for equal to or less than you would pay on Orbitz and AA. I am not asking for sacrifice, but a fleeting moral victory that inability to empathize with their customers should be penalized.
Good travels to you all and a safe return.