Martha Stewart Crafts Complaint - Bad Service - Craft Products

Review by Mads on 2007-08-07
One would expect to have the highest level of service and the highest level of quality when ordering through one of Martha Stewart's online stores. That is not the case - Martha Stewart Crafts filled my order incorrectly, and is now requiring me to pay the cost of returning the item they sent in error. When I called customer service for help, I was treated rudely. When I asked to have the cost of postage refunded to me, since I am required to pay out of my own pocket to return the items that Martha Stewart Craft wrongly sent to me, I was told that I was lucky to be receiving a refund for the original postage. This is not a case where an item failed to meet the buyer's expectations, Martha Stewart Crafts simply sent the wrong item, and they admit it.

Why should I have to pay for something I didn't order?
Comments:6 Replies - Latest reply on 2007-08-07
Posted by Anonymous on 2007-08-07:
I make it a rule never to do business with felons because as you found out they have no moral qualms with trying to pick your pockets. Thanks Mads for sharing your woes with the membership. I *HAD* to vote this 'very helpful'
Posted by Anonymous on 2007-08-07:
Martha made some friends in prison and she had to put them to work.
Posted by Slimjim on 2007-08-07:
Can't agree with you more. They admit sending the wrong item(s) and expect you to incur out of pocket expenses. Let's boycott Martha, just like viewers did her Apprentice show.
Posted by jenjenn on 2007-08-07:
LMAO - never do business with felons. Ha...ha. Loved it - you made my day Stew. :)
Posted by grandma005 on 2007-08-07:
I would never buy anything that had Martha Stewart's name on it. I never will watch her show either. She got off light . If that had have been one of us, we would of rotted in that jail. Why anybody would want to buy things from a crook I can't understand.
Posted by doescustomerserviceexist? on 2007-08-07:
I believe in second chances, but it doesn't seem as though anything has changed.

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