Bob Rohrman Fort Wayne Toyota Complaint - Illegal Selling Practices
FORT WAYNE, INDIANA -- On September 25th,2002 I went to Bob Rohrmans to purhcase a car. When I looked at the contract I noticed there was an additional $1500.00 added to the price of the car. I questioned this and was told that it was an extended warranty. I told the salesperson I wasn't interested in the warranty. She then told me that Key Bank would not finance me unless I agree to the warranty.I thought at this time this was strange but since I wouldn't get financing I did sign on the dotted line. The next day I contacted KeyBank and they had no idea what I was talking about and said it was illegal to require someone to buy a warranty. I then went back to the dealership to try & resolve the problem. I wrote the salesperson a letter and told her what I had found out and that I would be returning the car because I was lied to.From that point on it got ugly. A man named Luke Luther called me and left a 5 min voicemail basically caliing me a liar.I went up the chain to the Gen. Mgr. Larry Kruse he didn't returnmy phone call but a man named Shane did. Shane talked to me as If I was the the worst person on earth,he told me I was nothing,he said because I contacted the Attorney Generals Office he had nothing to say to me and then hung up.There is so much more to this story but it gets real complex.Shane was the worst of all employees and should be fired because he has no people skills at all.The bottom line I was lied to by the salewoman and then everyone else tried to clean it up and that's wrong.The other kicker was when I took delivery of the car it was at night and didn't know the car was never cleaned. There was trash in the trunk of the are. There was what looked to be bllod or ketsup in the middle compartments. There is gum on the seats. The car was filthy and they refused to clean it. When I talked to Luke Luther he stated that this was there normal selling practice to "sell dirty cars" and then clean them after the purchaser has t aken possesion of the car. I was apalled that anything like this goes on. Well if this is normal they don't live up to their words because they refused to clean the car. I don't advise anyone to deal with this comapany at all.