Advance Auto Complaint - Horrible Service And Employees
CHESTER, VIRGINIA -- I stopped by Advance Auto on a Sunday night at almost 8:00pm to get a new battery for my car. When I went to start my car earlier that day, the battery was dead so I had my mother help me jump start the battery and rode to Advance to get a new battery installed. Once I got there I cut the car off and on about 5 times to make sure it would start, and it did, everything was fine so, I still thought Maybe it might happen again during the day and I would be stuck on the interstate somewhere, so I went ahead and purchased a new battery. They sent two teenagers about 15-18 years old outside to install the battery. They had NO clue what they were doing! They installed a battery and the lights came on but, without the car being on. So, they told me to start it, the car did not start at all, it was DEAD! So, they said it was my starter, I advised them that I had NO problems with my car before I brought it there and they went and got another battery saying that Maybe that battery they installed was no good. They came back wioth another battery and then said,"Oh, it didn't work before because we had the WRONG BATTERY for your car, but this one should work now". They installed yet another battery and still the car was dead. Then they asked for the fuse box, I told them I had no clue but it was not inside of my car, they told me it had to be inside( come to find out it was under the hood!!)
So, I have all 3 of my children (5 month old baby, 5yr. old and 8 yr. old) in the car with all of my windows down and it starts storming, pouring down rain!!! The guys just laughed and said, "sorry, mam, we've did more than we should have, it's time for us to go home now" and turned around, went inside and locked the doors!!! So, there I was stuck with no car, my children in the pouring rain and my baby burning up with a fever!!! I had to walk to a convenience store and use a phone call my mother to come and pick us up. The next morning I returned to ADVANCE auto and spoke with the store manager. He came outside and said "there it should work now, have a good day" and ran back inside the store FAST. Well, I got in the car, it started BUT it was LOCKED in park so I still couldn't move it and there was no electricity going to it , windows, radio, lights, etc.. nothing worked, it just started , that was it! So, I go back in and the manager told me to call the dealer and get a code to program into the radio and everything would come back on and the car would run normal.
Oh, and he THREW 2 bottles of upholstery cleaner in the car and said "this is for your trouble"!!! Anyways, I finally figured out there was a securty button on the shifter to place the car in neutral and drove the car to the Dealer. Diagnostics, when they put the wrong batter in my car, they blew all the fuses PLUS a 100 watt that was under the fuse box, causing all of the electricity to blow out in my car. I had to pay $200 to have it fixed and took the receipt to ADVANCE and the same associate that messed my car was standing at the cash register and looked at me and said, "so, what fuse was it?" when I told him what I had to pay he LAUGHED and said, "well, that's good I didn't do it the other guy did" !!!!!!! The "evening manager" told me I need to bring the dealer receipt back another day for the store manager and it will takes MONTHS to be reimbursed!!!!!
I also had to take my 5 month old baby to the Dr. the next day and he was diagnosed with an Upper Respiratory Infection, which May or May bot have been from sitting in the rain at 9 o clock at night for almost 3 hours!!!!!! SAVE your money and ALWAYS take your car to a DEALER or mechanic you know, NEVER stop at one of these places like ADVANCE to get anything repaired!!!!