Sofa Express Complaint - Sofa Express - Bad Service!!
COLUMBUS, OHIO -- I am writing to express my severe disappointment with my experience purchasing our living room furniture with sofa express.
My wife and I bought a couch, love seat, sofa table, coffee table, three end tables, a custom fabric chaise lounge and two matching pillows. To us, this was quite a purchase, but apparently sofa express didn't have the same feelings. We were pretty much kept in the dark in reference to delivery (I had to call to figure out the delivery time). Many of the items that were supposed to arrive before the custom print chaise lounge hadn't arrived, so we were told they would all be delivered together. The only thing we had received were the two pillows that matched the print of the chaise, as they came separate by mail.
When the furniture was delivered, by wife was saddened to see that the chaise lounge was delivered with the wrong print - not anything even close to our colors. I immediately called the store and spoke to our salesperson. She informed me it was either a mistake in the production of the chaise or in the warehouse (Maybe they just delivered the wrong one).
Today, a week later, we got a call from the store manager that the factory that makes the print of our chaise went out of business and there's no possible way to offer the chaise lounge that matches our room and pillows that we picked out.
I called to personally complain to the store manager and ask what can be done about this situation and she acted like she wanted me to applaud her for keeping us in the loop. She was proud for having done her job and the best she offered was a discount on the chaise lounge if we picked it out in a different color. Oh, and she said we could keep the pillows (thanks, a couple pillows that match a fabric that is unattainable - i appreciate that).
This is horrible customer service!!!
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