Kmart Complaint - Customer Service
TINLEY PARK, ILLINOIS -- I work at Kmart. I bought a 26 inch mongoose bike from there. When I got it home, the chain kept slipping off. So I took it back to exchange it. Sporting goods gave me a brand new bike in the box. When customer service did the exchange, the bar code wasn't scanning. So they used the upc from the original receipt. When I got the second one home and took it out of the box, it was the wrong bike. They gave me a 24 inch bike instead of a 26 inch bike. The next day I went to exchange it again. They told me that they couldn't exchange the bike because the UPC on the box didn't match the receipt. I work there and they don't trust their employees let alone their customers.
My advice is if you buy anything from Kmart, make sure it's the right product before you check out.