Sprint PCS Informative - Cancellation of Account/Bad Customer Service
CALIFORNIA -- In May I called to verify when my contract was up and was told it ended in June. Exactly what *I* thought. So in June I canceled and moved to AT&T.
I tried to get in to my final bill to pay it. I was locked out of the website. So I figured I'd wait to get it either by email or snail mail. Never came. I tried calling, can't get to a CS rep because I no longer have a cell phone # to put in (it just disconnects you).
Last week, got a past due notice. Called the number on it and had the SAME problem. Tried 3 numbers I found on the website. Same problem. Tried the "email us" link on the website. Error page.
Now this week they start calling me literally 3-6 times a night except they often hang up before I can answer or aren't there when I do answer. (Go auto dialers!)
FINALLY tonight I speak to a human. Well 2 hours, and 3 phone calls later....they are charging me an early cancellation fee because something extended my contract in December (which I was specifically told would NOT extend it) and even though THEY told me in May that the contract ended in June it's just too bad for me.
Now, i get human error. Really, I do. But charging me $150 bucks because YOUR employee didn't know how to read my account is utter and complete crap.
When I told the woman that I refused to pay it, her only response was "well, that's your choice but it will affect your credit". I'm so mad I told her that I honestly don't care. These people are criminals as far as I'm concerned and it seriously depresses me that it's allowed to happen.
It's too late for me, but anyone reading this I sincerely sincerely suggest you go somewhere else for cell phone service.