Ashley Furniture Complaint - Delivery Problems - Bed and Mattress Set
JACKSON, TENNESSEE -- I purchased a bed and mattress set from Ashley and was told delivery would be on 8/8/07, after ordering 7/28/07. That was a bit long for delivery but okay. This morning (8/8) I receive a phone call saying that the bed rails weren't in but the rest was. They couldn't deliver until Friday (8/10). I have taken the day from work to wait on them. Then, I call the store and was told they most certainly did have the rails but that the truck had left (it was 10AM) and wouldn't return to my area until Friday for delivery. This is crazy. One hand doesn't know what the other is doing. Of course, I had to okay a Friday delivery... which means another day off work. I had planned to buy much more furniture from this store since I am re-doing my home. That's definitely out now. I am telling everyone I know about Ashley and how they do not follow thru. I'd rather pay more and have a good reputable store to work with that some store like this.
I won't be shopping with Ashley again.