Kmart Complaint - Retracted Advertised Offer
Recently KMart advertised a month-long special offering a free $10 gift card at checkout when you bought a Duracell saver pack and two Procter and Gamble products. There were tearpads with the coupons to get this deal, at first out on endcaps, and later hidden away at customer service because they hadn't printed enough for the demand. They had printed on them "limit one per purchase." So you could do the deal multiple times as long as you went back through the line. Well, I guess after the first couple weeks they changed their minds and went back on the deal deciding to amend the offer to one per household and then shortly after that change required you to mail in your receipt to get the offer. Now, whether or not KMart has the legal obligation to honor its advertised offers is less to the point than keeping consumer confidence. The fact is that if they make an offer they should hold up their end of it. The coupons never said anything like "subject to change" etc.
I hadn't stepped foot into a KMart for years before this offer, and now the whole experience has left a lasting negative impression that will no doubt keep me away for years to come.